Product Features

No others will not be able to access you data, your data is secure with us. The system platform is hosted in a highly secure and highly available facility with multi-layered firewall protection to prevent intrusion. The platform maintains a separate, exclusive database for each of our customers so your business has its own dedicated database that is NOT SHARED with other businesses. Your database is backed up daily and can be restored in the unlikely event that is needed. Access to the data in your database is controlled by user login accounts that are created and maintained by your system administrator and all transactions are performed via industry standard Secured Socket Layer (SSL) or HTTPS connections.

Yes. Discounts are applicable if you decide to pre-pay your subscriptions for a full year. Please contact sales@apnedukaan.com for details.

We offer Add-On SMS, Email and Voice Message Packs that you can procure whenever needed. The Add-on Message Packs can be procured from the Account Summary page which is accessible from system Settings menu. Note that you will need to have admin access rights to procure Add-on Message Packs. The amount procured will be added to your invoice and billed on your next billing date. Please contact sales@apnedukaan.com if you need any assistance in procuring additional Message Packs.

Yes. Unused messages are carried over to the following month.

Simply download the Product list from the ApneDukaan system using the Download button at the top-right corner of the Products page to a CSV file format. Once downloaded and saved, open the file in a Microsoft Excel and update the values in the Quantity On Hand column. Save the file and bulk import it into the system using the same steps you applied in bulk loading the initial Product list into the system. The system will automatically update the Quantity On Hand values in your Product Inventory database with the new values contained in the file. Review the Getting Started video from the application help page for additional details or contact sales@apnedukaan.com to find out more about how Hekimax can assist you in performing your Product Inventory reconciliation.

Yes. Customer Orders between any two dates or any particular date may be listed and downloaded to Microsoft Excel from the Orders page.

Parked Orders are Customer Orders that are in progress but have not yet been paid for. The ability to Park an Order allows the user to deal with situations where a customer forgets something they needed while at the check-out counter and their Order is being processed then decides to go get it. In this case the Order can be Parked, so the next customer can be serviced and once that customer returns from picking up the item they forgot, the Parked Order can be retrieved and continued from where it was left off. This feature is also useful in a restaurant setting, where diners order their meals but do not pay until they are done eating. In this case as well, the user will take the diner's meal order, Park the Order, then retrieve the Order later to process payments once the diner is done with their meal. Note that the Parked Order may be retrieved, updated and re-Parked as many times as required during the course of the diner's time at the restaurant. Parked Orders between any two dates can be retrieved using the new Retrieve Parked Order button on the Order form.

The charts displayed on the dashboards have additional details that may be gleaned to better understand the factors contributing towards the trends in the chart. To access the detailed breakdown, click on the area of the chart you are interested in (for example the sales revenue summary for a particular month). Review the "Snap Insights & Smart Messaging Overview" video from the application help page for additional details or contact sales@apnedukaan.com to find out more about how ApneDukaan can assist you in analysing your customer and other relevant insights to support your decision making process.

Yes. The ApneDukaan system provides full multi-store branch/outlet capabilities, both from a sales operations support perspective as well as customer transaction analytics and smart engagement perspective.

We offer a comprehensive set of APIs (Application Programming Interface) with the ApneDukaan solution. ApneDukaan (or your selected IT system integrators) can integrate your POS software with the ApneDukaan Customer Loyalty Management solution. The objective for the system integration is simple. It will enable you will be able to issue Loyalty Points or Discounts to your loyalty customers directly from your preferred POS software, whenever they buy from your store. If you opt to use the Points Loyalty Scheme, you will also be able to allow those customers who have accumulated enough Points to redeem those Points for their purchases. Please contact sales@apnedukaan.com to enquire about how we can help you take advantage of our Customer Loyalty Management solution to drive repeat sales.

The ApneDukaan Professional Services team provides expertise to help you in the following areas:

An email is sent to you after your company's account has been activated. The email contains the link to access the ApneDukaan system and your branded Mobile App, together with your Login Id. Click on the link to display the application login page, then perform the following initial actions: 1) From the "Settings" menu:

Your existing Product list can be bulk loaded into the ApneDukaan system. Simply click on this link to download the Product import file template (in Microsoft Excel format). Populate the file with your existing Product list (ensure you provide values for the required columns highlighted in yellow). Once you have all your existing Products in the file, save it as a CSV file and use the Import button at the top-right corner of the Products page to upload the file.

Yes, this is possible. All you need to decide is what unique benefits you wish to assign to each membership type, then define the card types and configure their Points and/or Discount rates on the Loyalty page.

Your existing Customer list can be bulk loaded into the ApneDukaan system. Simply click on this link to download the Customer import file template (in Microsoft Excel format). Populate the file with your existing Customer list (ensure you provide values for the required columns highlighted in yellow). Once you have all your existing Customers in the file, save it as a CSV file and use the Import button at the top-right corner of the Customer page to upload the file.

The ApneDukaan system provides capabilities for you to setup special promos that involves all or selected products. To determine if a Product is associated with any Promo, simply search for the Product from the Products page then select the "View Promos" button to list all the Promos it's associated with.